Honda's B2B Dashboards & Request Management
COMPANY
Honda Motors
Role
Product Designer
(Contract)
Team
D. Detwiler, VP
E. Clepper, Engineer
T. Jones, Engineer
I. Clark, UX Designer
Timeline
5 months
DISCIPLINEs
UX/UI
Web & Mobile Enterprise
Data Visualization
Description
A Web & Mobile product for Honda's businesses.
what i did
As the Product designer working at Honda Research, 99PLabs, on a contract role, I worked on the Request management & Dashboards for Honda Web & Mobile Enterprise product. I contributed in UX Flows, UI designs, and User testing — diving deep into Web and Accessibility Standards, iOS guidelines, utilizing design system and testing different ideas while working closely with Researchers, Product Manager, VP of R&D, and engineers.
other contributions
Honda AI Chatbot
Work
Home
About
Contact
HONDA FOR BUSINESSES
New Home for Requests
Now, businesses can handle requests directly on our platform—no need for manual entries anymore! This is managed by Desktop and Mobile platform for Mechanics and Service Managers.
HONDA FOR BUSINESSES
Online Diagnostics with Mechanics
Managing customer requests using mobile App
HONDA FOR BUSINESSES
Manage workforce efficiently
Dashboards for Performance and Requests tracking
Dashboards for Performance and Requests tracking
intro
Honda dealerships were struggling to track incoming customer requests due to a lack of data visibility.
In order to learn how dealerships operate, we decided to do a contextual enquiry to understand the pain points. I prioritized the following key user points that we should be solvingworking with Ian, fellow product designer:
No clear view of incoming requests.
Difficulty understanding technician performance and workloads.
No way to help resolve issues faster as the online support takes days to get back.
design goal
Create an app that bridges customer diagnostics (“Ask Dave”) and dealership workflows, focusing on clarity, speed, and collaboration.
Key Features:
• Request Inbox: A centralized hub for new customer requests from HondaLink.
• Prioritization Dashboard: Categorizes requests based on severity and due dates.
• Mechanic View: A mobile app for Mechanics with job details, step-by-step diagnostics, and part status.
• Communication Tools: Integrated chat for Mechanics and Service Managers to resolve issues faster.
LEAD WITH RESEARCH
Design through matchmaking
Given our limited timeframe, I engaged in a creative session to generate potential solutions. To explore innovative ideas, I employed a technique known as Matchmaking. This approach involves researching and aligning the strengths and functionalities of available technologies with the needs of potential users and prioritizing those capabilities that can make the most significant impact.
Figma File — Interactive document
key personas
Dealership Managers, Mechanics and Technicians
Key Problem: Managers struggle to monitor the status and volume of service requests in real-time, leading to bottlenecks and delays.
Hypothesis: Provide a Request Overview with metrics like pending, resolved, and overdue requests, accompanied by a timeline or bar chart for daily trends.
Key Problem: Mechanics struggle to prioritize and resolve tasks efficiently due to incomplete task information, lack of parts availability, and unclear prioritization, leading to delays and inefficiencies.
Hypothesis: Provide a way to connect with customers with prioritized task lists, service history integration, real-time parts availability checks, and AI-powered diagnostics to streamline troubleshooting and repair workflows.
final designs
Home Page
List view vs Gallery view with filters — Now, businesses can handle requests directly on our platform—no need for manual entries anymore!
final designs
Business Dashboard