Honda Motors AI Chatbot
COMPANY
Honda Motors
Role
Product Designer
Team
D. Detwiler, VP
E. Clepper, Engineer
T. Jones, Engineer
I. Clark, UX Designer
Timeline
5 months
DISCIPLINE
UX/UI
Mobile iOS
Conversational AI
Prototyping
Description
A text based conversational agent (chatbot) for HondaLink iOS App that would help Honda's users to fix car maintenance issues faster and cheaper.
what i did
As the Product designer working at Honda Research, 99PLabs, I worked on initial concepts for AI chatbot for Hondalink App, and contributed in User Research, and UI designs of the iOS App screens — diving deep into iOS guidelines and testing different ideas while working closely with Researchers, Product Managers, VP of R&D, and engineers.
context
Digital Assisted Virtual Engineer (DAVE) is a virtual online agent Honda created in conjunction with IBM's Watson artificial intelligence system in 2017. Dave was designed to answer consumer questions about Honda and Acura recalls 24/7. Due to success of the 'Ask Dave' project, we decided to extend it as a product feature in the HondaLink iOS app.
TL;DR
Conversational AI Chatbot
Capturing active user feedback with each response to help improve AI models
